Frequently Asked Questions

How can I place an order?

Add the desired items to your shopping cart and then follow the checkout process. After completing your order, you will receive an order confirmation by email.

Which payment methods are available?

The available payment methods will be displayed during the checkout process. Further information can be found under “Shipping & Payment”.

How long does shipping take?

The delivery time depends on the respective item and the selected shipping method. The estimated delivery time is displayed in the shop or during the checkout process.

How can I check the status of my order?

You can view the status of your order in your customer account. To do so, log in under “My Account” and open the “My Orders” section.

Can I change my order afterwards?

Please contact us by email as soon as possible if you would like to change an order. Changes are only possible as long as the order has not yet been processed or shipped.

How can I return an item?

You can conveniently initiate a return via your customer account. To do so, open “My Account”, select “My Orders” and start the cancellation or return process there.

When will I receive my refund?

After receiving the return, we will inspect the goods. The refund will then be issued via the original payment method.

What should I do if an item arrives damaged?

Please contact us by email before returning the item. If possible, please send us your order number as well as clear photos of the item and the packaging.

What should I do if an item does not work?

Please first check the connection, the inserted bulbs and the power supply. If the item still does not work, please contact us with your order number and a short description of the issue.

Are bulbs included in the scope of delivery?

Please refer to the respective product description to see whether a bulb is included. If “bulb not included” is stated there, any bulb shown in the images is for application example purposes only.

Which bulbs are suitable?

Please check the information in the product description, especially the socket type, maximum wattage, voltage and design. If you are unsure, we will be happy to help you.

What does the IP rating mean?

The IP rating describes the protection of an item against foreign objects and moisture. Please check the respective IP rating in the product description and use the light only in the suitable area.

How can I contact customer service?

You can reach us by email at info@maxkomfort.de. Please include your order number whenever possible.